IVM SmartCenter®

With the patented SmartCenter®, IT teams can provide live and complete desktop support to remote locations within your organization, including loaning new equipment.

Revolutionizing Tech Support with SmartCenter®

VM SmartCenter® offers live IT support without the need for on-site personnel. Designed to facilitate face-to-face tech support via video chat, it allows IT staff to remotely control devices, troubleshoot issues, re-image devices and guide users through solutions. If a problem cannot be resolved, the user can securely deposit the device for further repair and pick up a loaner device from the same locker.

Live Video Support

IT staff interact face-to-face with users without being physically present.

Remote Device Control & Imaging

IT can take over devices to quickly resolve issues or re-image devices if necessary.

Secure Device Drop-Off

Users deposit malfunctioning devices for repair.

Automated Loaner Distribution

Pre-configured loaner devices are ready for pickup.

Integrate SmartCenter® into Your IT Ecosystem

SmartCenter® seamlessly integrates with existing ticketing and reporting systems like ServiceNow and Zendesk. Use SmartHub® to gain real-time visibility into device usage, drop-offs, and pick-ups—whether or not a live support session takes place.

Integration Benefits

Unified Reporting

Centralize data from multiple SmartCenters®.

Comprehensive Visibility

Track device usage and inventory from any location

Efficient Workflow Management

Automate ticket generation and notifications.

Enhanced Data Security

Built-in encryption and secure connectivity.

SmartCenter® Specs

Height: 38in/96.52cm
Width: 32in/81.28cm
Depth: 30in/76.2cm
Power: 110 outlet, varies by country
Connectivity: LAN, WiFi, or Cellular (in US)

Discover how SmartCenter® can transform your IT support strategy. Contact us for a free consultation.

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