Frequently Asked Questions

What sizes do your machines come in?

IVM carries one style of machine with external dimensions of 76”H x 43”W x 36"D. We also have two different types of locker programs for both variable and compact items that are either too large or small to fit into the machines.

How many products can you fit in a machine?
This will ultimately depend upon the size of the item, and how many of each are required to avoid stock outs.  We build our machines to accommodate the needs of our customers, so we will do our best to collectively build a machine that will maximize the space within.
I have international locations, can IVM support them?
Absolutely.  IVM currently has equipment in 30 foreign countries in all areas around the world.  We are not restricted to any location, nor have we been told we can’t supply our program to any country.
How do our employees access the machines?

Machines are accessed through PinPad, Proximity card swipe, barcode swipe, or credit card. It will generally come down to what you already have in place and what’s the best and most preferred method from the employee base.

What kind of training is involved during the installation?

As much or as little as you would like. We have clients that are more hands off, and we have clients that are more hands on. We have a team in place in Indianapolis to help and assist with any issues or enhancements you would like to make to the machine, as well as, local support in all 50 states across the country in the event that an issue requires too much involvement.

Who will I contact if I have any issues? Are these machines under warranty?

Our service and support team is really what separates us from our competitors. We are available through our online email ticketing system, as well as our 800 number of 1-800-676-8432. Our machines run at a 99% effectiveness and our support and service team is responsible for that. Our machines are the only type in the industry that are 100% warrantied and all service and maintenance is covered by IVM (with the exception of extreme circumstances).

What kind of reporting do I have access to?

A variety. You will have access to all different types of data and information depending upon what you’re looking for. We have usage detail, item summary, inventory reporting and more. IVM will walk you through the reporting portal prior to deployment of equipment, as well as, will assist you once the machines are in place and “real” vending has occurred. It’s in ours and your best interest to familiarize yourself as much as you can with our reporting portal, but in the event that you would like templates to be set up and sent to you automatically, we can accommodate that request as well.

Can I see inventory in real time?

Absolutely. The program is designed so that you don’t have to be standing in front of the machine to know what’s in it. Our detailed planogram (machine layout), and reporting capabilities will allow all administrators full transparency into what products have been vended and what products remain in the machine.

How do my machines get replenished?

This can be done a couple of different ways, but oftentimes the machines are replenished in house. This allows you total control of reordering, restocking and product/employee limiting if that is something that becomes attractive. We have also seen machines refilled by the product suppliers themselves, and if none of those options are attractive, IVM can outsource that effort as well (for a fee).

Are these machines purchased, rented?

Either is offered. We provide both purchased and rental programs over the course of 3-5 years with the term length flexibility depending upon the customer need.

What's the process of changing parts within the machines?

IVM performs what we call “reconfigurations” or modifications to our machines based on customer need, product packaging changes, dead/expired inventory, or other cases in which a customer would like to reboot their offering. We can also handle service needs both from a remote and physical standpoint and are happy to assist in any aspect of the program that will increase the effectiveness for our customer.

How are these machines connected to internet?

LAN, wifi, or cellular. IVM provides multiple options and allows the client to choose what best works for your infrastructure. LAN wins in reliability; cellular wins in ease of setup and wifi is typically a middle ground. We are flexible in our offering and will lean on the customer to choose what best suits their needs.

What type of power is required?

110 outlet domestically; 220 outlet internationally, and we would prefer that to be a dedicated power source.

Who do we buy our supplies from?

The beauty of our offering is that you can continue buying your product from whomever you deem is the most well-equipped to manage your business. We don’t force you to consolidate vendors, eliminate your sourcing department, or compromise on the products that you need to do your business the right way. IVM is simply providing you the vehicle to distribute those products in the most efficient way possible.

How long does the implementation process take?

The IVM implementation process is a well-oiled machine. Because we are customizing each program to fit the customer needs, though, we do require input from the customer along the way. This input could range from identifying product mix, to sending IVM sample products, to providing employee information files, to external machine art, and so forth. Typically from order to ship is about 4-5 weeks, and then an additional week to receiving the equipment and set the install. Internationally, because of the inconsistencies of customs clearances, it’d be wise to estimate about 8 weeks from start to finish.

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